What your customers are trying to do
People charged with an offence and their families want to call for urgent help or book a consultation.
A criminal law firm website usually has to handle urgent contact for people in custody or charged, consultation booking and confidential matter intake.
Urgent contact for people in custody or charged: some matters cannot wait until business hours. State when urgent calls are answered and give one clear number.
Consultation booking: non-urgent matters can be booked ahead of a court date. Ask for the next court date so urgency is clear.
Confidential matter intake: charge and court details help prepare the consultation. Keep the form short and confidential, with charge and court details only.