What your customers are trying to do
Individuals and families planning their finances want to book an initial meeting.
A financial advice practice website usually has to handle initial meeting booking, pre-meeting fact find, client document access and general guides.
Initial meeting booking: clients want to meet an adviser before committing. Explain whether the first meeting is free or charged before booking.
Pre-meeting fact find: financial details collected early make the first meeting useful. Collect only what is needed and store it securely.
Client document access: clients need ongoing access to statements and advice documents. Link to the client portal of your platform where available.
General guides: guides help people understand topics before getting advice. Keep guides general and labelled as general information.