What your customers are trying to do
People comparing memberships and classes want to join or book a class.
A gym or fitness studio website usually has to handle a bookable class timetable, joining online, personal training bookings and selling passes or merchandise.
A bookable class timetable: members check class times on their phone and want to book in the same place.
Joining online: people ready to join should not have to wait for a call back.
Personal training bookings: one-on-one sessions need a trainer and time slot picked together.
Selling passes or merchandise: casual passes and products can be sold without staff involvement.