What your customers are trying to do
Shoppers buying gifts and couples choosing rings want to buy online or book a consultation.
A jeweller website usually has to handle online sales for ready-made pieces, custom design consultations and collection pages.
Online sales for ready-made pieces: gift buyers often buy online. Show sizing help and returns terms before checkout.
Custom design consultations: engagement and custom pieces start with a meeting. Ask what the client has in mind and their timeframe.
Collection pages: shoppers browse before visiting. Mark which pieces are available to buy online and which are in store only.