What your customers are trying to do
Patients with a referral and the GPs who refer them want to request an appointment.
A specialist practice website usually has to handle appointment requests that accept a referral, pre-appointment patient forms, pages for each consulting location and patient information sheets.
Appointment requests that accept a referral: specialist appointments usually depend on a referral, so the request should collect it.
Pre-appointment patient forms: history and medication details collected early help the first consult.
Pages for each consulting location: specialists often consult at several sites with different days.
Patient information sheets: downloadable preparation and recovery notes answer common questions.