What your customers are trying to do
Drivers after an accident, often claiming on insurance want to request a quote.
A panel beater website usually has to handle photo-based repair quotes, before and after repair photos and assessment booking.
Photo-based repair quotes: damage photos give a first estimate without a visit. Ask for photos from several angles, and whether an insurance claim is involved.
Before and after repair photos: visible repair quality builds trust. Pair before and after photos of the same vehicle.
Assessment booking: larger repairs need an in-person assessment. Offer assessment times and say how long it takes.