What your customers are trying to do
Shoppers comparing products online and in store want to buy online or visit the store.
A retailer website usually has to handle an online store with a simple checkout, clear product and category pages, gift cards, store location pages and email sign-up for offers and new stock.
An online store with a simple checkout: shoppers who are ready to buy leave if checkout is slow or confusing.
Clear product and category pages: shoppers compare details and stock before they decide.
Gift cards: gift cards suit buyers who are unsure what to choose.
Store location pages: shoppers search for the nearest store and its hours.
Email sign-up for offers and new stock: a list of past customers is one of the few channels you own.