What your customers are trying to do
Individuals and sole traders lodging returns want to book an appointment or upload documents.
A tax agent website usually has to handle secure document upload, tax appointment booking and tax time checklists.
Secure document upload: tax documents should not be sent by email. Make the upload link easy to find during tax season.
Tax appointment booking: demand peaks after the end of the financial year. Offer in-person, phone and drop-off options.
Tax time checklists: clients arrive better prepared with a checklist. Update the checklist each year and show the date.