What WordPress handles for specialist practices
Appointment requests that accept a referral. Booking plugins such as Amelia add services, times and booking forms; choosing a staff member is in its paid tiers.
Pre-appointment patient forms. A form plugin can collect the basic details before a first appointment; keep sensitive information in a secure system chosen for it, not a website form or email. Health details and identifiers such as Medicare numbers belong in the practice's approved secure system, not in an ordinary website form or an email inbox. Collect only what is needed before the appointment, and leave clinical detail for the consultation. The OAIC explains how health information is treated under Australian privacy law.
Pages for each consulting location. Each branch, clinic or store can be its own page, managed from the Pages screen.
Patient information sheets. Download Monitor manages downloadable files; asking for an email before a download is a paid extension.