Who needs it
It comes up most for specialist practices, aged care providers, real estate agencies, law firms, accounting firms and insurance brokers.
Downloadable guides: how it should work on your website
Downloadable guides give visitors something useful to take away, and give you a way to stay in touch.
Ways to build it
Files managed in the CMS with an optional sign-up form.
Guides connected to your CRM so follow-up starts automatically.
Where the website stops
The website hands over when the download is delivered and, if consented, the contact reaches your CRM.
The visitor journey
Step by step, and what the website must do
- 1
Finds a guide relevant to their situation
Guides are offered on the pages where the topic comes up.
- 2
Downloads, with or without an email
Ask for an email only when the guide is worth it.
- 3
Uses the guide
The guide is current and dated.
Information to collect
| Field | Why it is needed |
|---|---|
| Email (optional) | Only when you plan to follow up with something useful. |
Where the website hands over: The website hands over when the download is delivered and, if consented, the contact reaches your CRM.
FAQ
Frequently asked questions
Should guides be gated behind a form?
Gate only substantial guides. Short checklists are often better left open.
How often should guides be updated?
Whenever the information changes, and at least each year, with the date shown.
Do guides help search visibility?
A useful guide summarised on a web page is easier for people and search engines to find than a file alone.
Beyond the website
Scoring and routing the people who download guides is handled by Clever Ops.
Business automation solutions (Clever Ops)How we work together
Two ways to get started
Website Subscription
Your website, fully managed — no big upfront cost.
We design, build, host, maintain and keep improving your site for one simple monthly fee.
- Custom-designed & built for your brand
- Hosting, security & maintenance included
- Ongoing edits & content updates
- Continuous SEO & performance improvements
- Scale up or down as you grow
Fixed Project
A one-off custom build you own outright.
A defined scope and a single fixed quote — delivered once, and yours to keep.
- Bespoke design & development
- Defined scope & timeline
- You own the website & code
- Optional care plan after launch
- Custom-quoted to your needs
Ready to get started?
Get a free, no-obligation quote for your project. We respond within 24 hours.