What your customers expect
People booking remedial or relaxation massage want to book a massage.
Intake forms collect the details you need before a first appointment, so the first meeting starts with the real conversation.
New client intake forms for massage therapists
Health questionnaire before the first visit is a common requirement for massage therapists. Some conditions change how a massage is given.
What it must handle for massage therapists
Ask brief health questions and store answers securely.
What to collect
On top of the basics, a massage therapist usually needs appointment reference (links the form to the booking so it is ready on the day).
Handling sensitive information
Health questions on intake or consent forms, such as allergies or medical conditions, are sensitive. Keep the answers in your booking or client system rather than an email inbox, and ask only what the service needs. The OAIC explains how health information is treated.
Ways to build it
Use the secure intake or registration forms provided by your practice or client management system, linked from the website.
Where that system has no forms, build a secure form that delivers straight into the approved system, never to email.
Where the website stops
The website hands over when the submission is stored in the system the practice or firm uses for client records.
The visitor journey
Step by step, and what the website must do
- 1
Receives a link after booking or opens it from the site
The form is reached from a booking confirmation as well as the website.
- 2
Completes the form in sections
Sections can be saved and finished later on a phone.
- 3
Gives consent where needed
Consent wording explains how the information will be used and stored.
- 4
Submits
Submissions go to secure storage, not a shared inbox.
Information to collect
| Field | Why it is needed |
|---|---|
| Name and date of birth or reference | Matches the form to the right person. |
| Contact details | Needed for follow-up questions. |
| Consent | Records agreement to how the information is handled. |
| Appointment reference | Links the form to the booking so it is ready on the day. |
Where the website hands over: The website hands over when the submission is stored in the system the practice or firm uses for client records.
FAQ
Frequently asked questions
Do massage therapists need new client intake forms?
Some conditions change how a massage is given. Intake forms collect the details you need before a first appointment, so the first meeting starts with the real conversation.
Should intake forms be emailed to us?
Avoid sending sensitive submissions to a shared inbox. Deliver them to the system where client records are kept.
When should the form be sent?
Straight after booking works well, with a reminder before the appointment if it is not complete.
Can we ask clients health questions before a treatment?
Yes, where the service needs them. Ask only what is relevant, store answers in your booking or client system rather than email, and say how they will be used. The OAIC explains how health information is treated.[1]
How we work together
Two ways to get started
Website Subscription
Your website, fully managed — no big upfront cost.
We design, build, host, maintain and keep improving your site for one simple monthly fee.
- Custom-designed & built for your brand
- Hosting, security & maintenance included
- Ongoing edits & content updates
- Continuous SEO & performance improvements
- Scale up or down as you grow
Fixed Project
A one-off custom build you own outright.
A defined scope and a single fixed quote — delivered once, and yours to keep.
- Bespoke design & development
- Defined scope & timeline
- You own the website & code
- Optional care plan after launch
- Custom-quoted to your needs
Sources
- [1] Health information (OAIC). Checked 10 October 2026.
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