Who needs it
It comes up most for restaurants and catering businesses.
Online food ordering: how it should work on your website
Online ordering lets customers order pickup or delivery from your own website.
Ways to build it
An ordering system embedded or linked from the site.
A custom ordering flow when ordering is a major part of the business.
Where the website stops
The website hands over when a paid order reaches the kitchen or ordering system.
The visitor journey
Step by step, and what the website must do
- 1
Chooses pickup or delivery and a time
Only times the kitchen can meet are offered.
- 2
Builds the order
Options and extras are clear and priced.
- 3
Pays
Payment is taken before the order reaches the kitchen.
- 4
Gets order updates
Confirmation shows the pickup or delivery time.
Information to collect
| Field | Why it is needed |
|---|---|
| Name and mobile | For pickup and delays. |
| Delivery address when delivering | Needed to deliver and to check the delivery zone. |
Where the website hands over: The website hands over when a paid order reaches the kitchen or ordering system.
FAQ
Frequently asked questions
Why take orders on our own site?
Orders placed on your site come to you directly, and you keep the customer relationship.
Can we limit orders at busy times?
Most ordering systems let you set capacity by time slot, which the site then respects.
Does online ordering need its own app?
Usually not. A fast mobile website covers most customers.
Related pages
How we work together
Two ways to get started
Website Subscription
Your website, fully managed — no big upfront cost.
We design, build, host, maintain and keep improving your site for one simple monthly fee.
- Custom-designed & built for your brand
- Hosting, security & maintenance included
- Ongoing edits & content updates
- Continuous SEO & performance improvements
- Scale up or down as you grow
Fixed Project
A one-off custom build you own outright.
A defined scope and a single fixed quote — delivered once, and yours to keep.
- Bespoke design & development
- Defined scope & timeline
- You own the website & code
- Optional care plan after launch
- Custom-quoted to your needs
Ready to get started?
Get a free, no-obligation quote for your project. We respond within 24 hours.