What your customers are trying to do
Businesses and individuals sending items want to get a quote or book a pickup.
A courier business website usually has to handle delivery quotes, coverage check and business account access.
Delivery quotes: size, weight and urgency set the price. Ask for pickup and drop-off suburbs, size and timeframe.
Coverage check: senders need to know you cover both ends. Check both pickup and drop-off locations.
Business account access: business customers book and track online. Link to your dispatch system's customer login.