UI/UX Design for non-profits and charities

UI/UX design works out how people move through your website or product to complete a task, then designs screens that make each step obvious. For non-profits and charities, that means getting program and impact pages, donation options and volunteer information right, because supporters, volunteers and people who need help want to donate, volunteer or get help without hunting for information.

Get a Free Quote

What your customers are trying to do

Supporters, volunteers and people who need help want to donate, volunteer or get help.

A non-profit website usually has to handle online donations, including regular giving, fundraising event tickets, supporter updates and volunteer and staff applications.

Online donations, including regular giving: supporters give more readily when donating takes a minute.

Fundraising event tickets: events need tickets, capacity limits and attendee details.

Supporter updates: updates keep supporters connected between appeals.

Volunteer and staff applications: a single place for roles makes recruiting volunteers easier.

What to have ready

Analytics or support data showing where people struggle.

Access to a few real users or customers for short sessions.

Brand guidelines, if you have them.

What's included

What the work covers

Each item below is scoped for non-profit businesses, with the reason it matters.

Deliverables and why each matters
Deliverable	Why it matters
User and task research	Identifies who uses the site, what they are trying to do and where they get stuck.
Information architecture	Organises pages and navigation around user tasks.
Wireframes and prototypes	Clickable prototypes tested before visual design and build.
Interface design system	Consistent components so new pages stay usable as the site grows.
Accessibility review	Checks designs against WCAG 2.2 so more people can use them.

FAQ

Frequently asked questions

What does UI/UX Design involve for a non-profit?

UI/UX design works out how people move through your website or product to complete a task, then designs screens that make each step obvious. For a non-profit, the work centres on program and impact pages, donation options and volunteer information.

What is the difference between UI and UX?

UX is how the experience works: the steps and structure. UI is how each screen looks and behaves. Good results need both.

Do you design for accessibility?

Yes. Designs are checked against the Web Content Accessibility Guidelines published by the W3C.[1]

Website design for non-profits and charities UI/UX Design Fundraising event tickets Supporter updates Volunteer and staff applications

How we work together