What your customers expect
Older people and their families comparing care want to enquire or book a tour.
Care enquiries give older people and their families a clear way to ask about care options, availability or a visit.
Care enquiries for aged care providers
Admission and tour enquiries is a common requirement for aged care providers. Families usually tour before deciding, so booking a visit should be easy.
What to collect
The standard fields cover what a aged care provider needs, so keep the form short.
Ways to build it
Use the provider's enquiry system with a clear callback or visit option.
Route a short website enquiry to the relevant home or service team, with a clear confirmation message.
Where the website stops
The enquiry reaches the care provider's contact team, which arranges the next conversation or visit. A website enquiry does not confirm a care place.
The visitor journey
Step by step, and what the website must do
- 1
Compares care options and locations
Explain the care offered, locations and ways to contact the team.
- 2
Requests a callback or visit
Use a short enquiry form with a preferred contact time and the home or service of interest.
- 3
Hears from the care team
Confirm the request and explain who will respond and what happens next.
Information to collect
| Field | Why it is needed |
|---|---|
| Contact name and preferred contact details | The person the team should respond to. |
| Home, service or area of interest | Routes the enquiry to the relevant team. |
| Callback or visit preference | Helps arrange a suitable next conversation. |
Where the website hands over: The enquiry reaches the care provider's contact team, which arranges the next conversation or visit. A website enquiry does not confirm a care place.
FAQ
Frequently asked questions
Do aged care providers need care enquiries?
Families usually tour before deciding, so booking a visit should be easy. Care enquiries give older people and their families a clear way to ask about care options, availability or a visit.
Does an online enquiry confirm a care place?
No. The provider needs to discuss the person's needs and available options. The website should explain that the next step is a conversation.
Should the first enquiry ask for care or health documents?
Keep the first enquiry to contact details and the broad service request. Let the provider arrange its secure intake process when documents or detailed care information are needed.
Beyond the website
Following up families after tours and keeping waitlists moving happens after the website and is handled by Clever Ops.
Customer follow-up automation (Clever Ops)How we work together
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