What your customers expect
Shoppers ready to buy want to buy.
Reviews and testimonials put real customer feedback where visitors make decisions.
Reviews and testimonials for online stores
Product reviews is a common requirement for online stores. Shoppers look for reviews from other buyers before paying.
What to collect
The standard fields cover what a online store needs, so keep the form short.
Ways to build it
Display reviews from your review platform with a widget or feed.
Curate a small set of testimonials in the CMS with permission from each customer.
Where the website stops
Review collection happens in your review platform; the website displays what is published there.
The visitor journey
Step by step, and what the website must do
- 1
Looks for social proof near a decision point
Recent reviews appear near booking, quote and checkout buttons.
- 2
Checks the source
Reviews show where they came from and when.
Information to collect
| Field | Why it is needed |
|---|---|
| None | Reviews are displayed, not collected, on these pages. |
Where the website hands over: Review collection happens in your review platform; the website displays what is published there.
FAQ
Frequently asked questions
Do online stores need reviews and testimonials?
Shoppers look for reviews from other buyers before paying. Reviews and testimonials put real customer feedback where visitors make decisions.
Can health practitioners use testimonials?
Health practitioner advertising has specific rules about testimonials. Ahpra provides guidance and a testimonials tool; check it before adding reviews to a practice site.[1]
Should we show only five-star reviews?
A mix that reflects real feedback is more believable than a perfect wall.
How we work together
Two ways to get started
Website Subscription
Your website, fully managed — no big upfront cost.
We design, build, host, maintain and keep improving your site for one simple monthly fee.
- Custom-designed & built for your brand
- Hosting, security & maintenance included
- Ongoing edits & content updates
- Continuous SEO & performance improvements
- Scale up or down as you grow
Fixed Project
A one-off custom build you own outright.
A defined scope and a single fixed quote — delivered once, and yours to keep.
- Bespoke design & development
- Defined scope & timeline
- You own the website & code
- Optional care plan after launch
- Custom-quoted to your needs
Sources
- [1] Advertising hub (Ahpra). Checked 9 October 2026.
Ready to get started?
Get a free, no-obligation quote for your project. We respond within 24 hours.